Returns & Refunds Policy

At NuPhy®Studio, we want you to be completely satisfied with your mechanical keyboards and accessories. If you are not happy with your purchase, you can return your items within 30 days of delivery provided they are in original packaging and condition.

1

Initiate Your Return

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely pack the product in its original retail packaging, including all cables, keycaps, and accessories that were included in the box.

3

Ship to Studio

Affix the provided shipping label or use your preferred carrier to send the package to our designated return center for inspection.

4

Quality Inspection & Refund

Once our technicians verify the item's condition, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing